We use DHL Express for all regions and countries.
Orders placed:
• Monday to Friday before 12:00: same day shipping
• Tuesday to Thursday after 12:00: next day shipping
• Friday after 12:00 to Sunday: next Monday shipping
Estimated times for delivery (and standard charges):
• Italy – 1 to 3 working days – €15.00
• Europe – 1 to 5 working days – €30.00
• Other countries – 5 to 7 working days – €60.00
Please note: all details above are subject to exceptions. Orders won’t be processed during national holidays or SOTA’s official closure periods. We’ll notify you through our newsletter in advance.
Free Shipping on all orders over:
• Italy & Europe: €350.00
• Other countries: €500.00
A signature will be required for any shipment, before signing for a package please inspect for any damages. Once signed for you accept full liability and we cannot be held responsible for any missing goods.
CUSTOMS DUTIES & TAXES
TAXES & CUSTOMS DUTIES
All product prices include 22% VAT and any applicable taxes for customers within Italy and the European Union.
Customers ordering from non-EU countries will receive a 22% VAT deduction at checkout, once delivery details are entered.
Please note that, depending on the value of your order, your shipment may be subject to customs duties, import taxes, or handling fees upon arrival. These charges are determined by your country’s customs authorities and are the sole responsibility of the recipient. Unfortunately, we have no control over these fees and cannot estimate the amount, as they vary from country to country.
For precise and up-to-date information, we recommend contacting your local customs office, which can provide a detailed breakdown of any applicable duties and charges.
If a parcel is returned to us due to unpaid customs charges, the customer will be held fully responsible. Any refund issued will have postal fees, return shipping costs, customs duties, and handling fees deducted accordingly.
EXCHANGES, RETURNS AND REFUNDS
RETURN PROCESS
Return shipping costs are the responsibility of the customer. We are not responsible for return shipping costs or duty reimbursement for international orders.
To initiate a return, please email sales@sotastore.it before sending the item(s) back.
If you wish to exchange an item — for example, to change the size or switch to a different model — please include the details of your request in your email. Make sure to check product availability on our website before reaching out.
Ensure the item is securely packaged — either in its original packaging or in suitable alternative packaging — and send it to the following address:
SOTA Store – Returns
Via della Frezza, 52
00186 Rome RM
Italy
REFUNDS
Once your return is received and the condition of the item has been inspected, we will process the refund. Please allow up to seven (7) business days from the date of receipt for the return to be processed.
Refunds may take 1–2 billing cycles to appear on your credit card statement, depending on your card issuer. You will receive a confirmation email once your refund has been completed.
PLEASE NOTE: Items purchased from the END OF SEASON SALE section are considered FINAL SALE. This means they cannot be returned, refunded, or exchanged — whether purchased online or in-store.